Free Press Journal

All you need to know about the revised commuter friendly taxi scheme draft



From barring operators to install tinted windows to allowing a mobile based panic buttons, the revised draft of the Maharashtra City Taxi Rules 2016, released on Sunday, ensures commuters’ for a happy and safe trip.

Here we bring to you highlights of the revised draft:

  • It will be mandatory for every vehicle to have a fitness certificate. The engine capacity of each taxi should not be less than 980 CC with seating capacity not exceeding seven including driver. Also, open type or fibre top vehicles are not allowed.
  • A feedback register with an easy access to the passenger will be kept in the vehicle.
  • At the end of the journey each passenger will be provided with a bill which will show the distance travelled, unit rate and taxes. The bill may also be sent through e-mail. It is mandatory for the aggregator to maintain such bills in either a soft copy or a physical form for three months.
  • The passenger will have an option to submit their grievances on trouble faced during the travelling through mobile app, website or service telephone number. It is mandatory for the aggregator to solve the grievance within fifteen days.
  • The new draft allows the passenger to share the real-time location with up to five people and also to contact local police in case of emergency.
  • The driver should be well-trained not just limiting to safe driving skills but also gender sensitization and passenger etiquette, among others. The training programme should be conducted once a year by the aggregator and should be duly documented. It also asks for driver’s annual health check-up ensuring his fitness to drive the vehicle.
  • The driver cannot pickup passengers from street hailing.
  • No tinted glass, films or curtains shall be affixed on the vehicle.
  • Passenger will have an access to check driver’s details –photograph, name, badge number, license number and mobile number, vehicle’s photograph with registered number and applicable fare – on the aggregator’s app or website.
  • It is mandatory for the driver to be in uniform –either approved by the licensing authority or as per company’s design.
  • Each vehicle and apps should be equipped with GPS or GPRS based tracking device, which should be in constant communication with the aggregator’s control room. In case of non-functioning of the device, the aggregator needs to submit the reason along with the duration during which the device was not functioning.
  • The driver should not have any criminal records.
  • The proposed rules also asks aggregators’ to use only clean fuels which includes unleaded petrol, CNG, LPG, hybrid or electricity.

According to the state transport division’s website, suggestions and objections will be accepted at the transport commissioner’s office in Bandra or via e-mail to till November 5, 2016.