Indore: The scurry was not out of any excitement or out of fear that some service now would have to be provided in prescribed limit, but over the fee which was to be charged from the applicant. University employee sitting at the window to accept applications refused to take application from builder Ajay Chordia as the former did not know what amount has to be charged as fee for LSG application. But, Chordia was hell-bent on moving from the window only after his application was accepted. The matter reached to registrar VK Singh and he then rang to all possible departments to know the fee structure for LSG application.
Deputy Registrar (administration) Anil Sharma suggested charging fee under miscellaneous head as even LSG head was not defined in the format. But he refrained from suggesting any fee structure as he could not remember provisions in the rulebook sent by the State government in 2013 when the LSG Act was implemented and various services of university was brought under it. On being summoned, Deputy Registrar (Prajwal Khare) reached Singh’s office and said that the charge for LSG application is Rs 50. Chordia was charged Rs 50 and his application was accepted but then he was informed that he actually needs to pay Rs 100.
“I again went to the university window and got a new receipt of Rs 100 made,” he said. Singh said that he came to know about the exact fee structure only after he called the rulebook of LSG and went through it. “We will get a board installed at university campus wherein information on LSG and fee structure would be available,” the registrar said. The Act ensures delivery of time bound services to the public. If the officer responsible for the service fails to provide the service in time, he will have to pay a fine.
The applicant shall receive a receipt when he or she submits an application to the officer for desired service. The time begins from the date of submission which is mentioned on the receipt. There is a fixed time for every officer to keep a file with him. If the officer in charge fails to provide the service in time, the applicant can approach the first and second appellate officers. They would instruct the officer concerned to provide the service.
In case of delay, the officer in- charge will have to pay a fine to the tune of Rs 250 per day, maximum of Rs 5,000. The Appellate Officer can also be penalised if he fails to ensure the delivery of service. He shall be fined to the tune of Rs 500 per day, maximum of Rs 5,000 if he is unable to give any valid reason for non- delivery of services.