Indore: Digitalization in banking sector is at nascent stage but people’s response to it is quite encouraging. So, in near future, mobile and net banking, two components of technology banking, would lead the banking transactions. This step will help both banks and customers, said Girish C Dalakoti, Deputy General Manager and Regional Head of Vijaya Bank. Dalakoti joined Vijaya Bank as Probationary Officer in 1988 at Mattur in Karnataka. Subsequently he was posted in different states with different capacities including branch head and also in the inspection department of the bank. He had also worked in the CBI for three years. Excerpts of the interview:
Q. How many branches of Vijaya Bank currently functioning in the state?
A. At present, 71 branches are functioning in the state and 15 of them were opened last year only.
Q.What’s the roadmap of bank for the state?
A.Our first priority is to consolidate our presence here in MP as you know we have opened 31 new branches in last 3 years. We will consolidate our position further in the state. As a public sector bank, we will open our branches wherever the government needs them. Out of 51 districts, we have presence in 48 of them. Three remaining districts would be covered soon. Over 50% of our branches are located in rural and semi urban areas.
Q.What new technologies are you using in banks?
A.We are using all new technologies and prominent of them are SMS alert, mobile and net banking through which a customer can do banking from their home. Vijaya Bank has also started wallet banking and part of UPI and BHIM app. In a nutshell, we offer all the state-of-the-art technology banking services to our customers, which are also youth-friendly. The bank is on Facebook and Instagram.
Q. How do you see the future of technology banking?
A. At present, only mobile and net banking are getting popular among customers. But, in future technology banking would lead the banking transactions. This would be a win-win situation for banks and customers as this would provide transparent transactions and also offer real time banking to customers. At present, there are 50,000 active net-banking users out of two lakh account holders. So this shows the pace of acceptability of technology banking in the society. Our banks and off-course the government’s intention is to link all bank accounts with net and mobile banking facility.
Q.How do you see the move of levying charges on banking transactions?
A. The purpose of levying charge on banking transactions is very well known as we want to curb transaction of black money and such other things. But I agree on the point that most customers, who are financially less literate, living in rural and semi-urban areas, should be given some sort of concessions in this regard.
Q.Would Banking Regulation (Amendment) Ordinance 2017 yield results in tracking problem of Non-Performing Assists (NPAs) of the banks?
A. It is a very good move by the government under which it has given certain power to the RBI to initiate measures to handle NPA accounts. This will help in taking decision by bankers itself. Now, the RBI and its Oversight Committee will direct bankers to take decision in case of NPA accounts, then I think bankers would take decisions wisely. Ultimately this will help banks in tackling problem of NPA, which is a major problem of the day.