Mumbai: A doctor has accused IndiGo staff of manhandling and de-boarding him from a Lucknow-Bengaluru flight after he complained of mosquitoes onboard.
Saurabh Rai, a cardiologist, told PTI that he would take “legal recourse” soon against the airline as well as lodge a complaint with the civil aviation ministry, aviation regulator DGCA and Prime Minister’s Office. The airline claimed however that Rai was offloaded at Lucknow for unruly behaviour. It alleged that he even attempted to instigate other passengers to damage the aircraft.
The Indigo flight from Lucknow to Bengaluru was full of mosquitoes, when I raised objection, I was manhandled by the crew and offloaded from the aircraft, I was even threatened: Dr.Saurabh Rai,Passenger pic.twitter.com/00XKxuIAUP
— ANI (@ANI) April 10, 2018
This is at least the second incident in six months of an untoward incident involving IndiGo staff. Last November, a video had surfaced of the airline staff allegedly manhandling a passenger on the tarmac in the national capital. Recalling the incident, which happened on Monday, Rai said that as the cabin was full of mosquitoes, he repeatedly asked the airline staff if something can be done to remove them but the requests were not entertained.
After the aircraft door was shut, he asked whether the crew members can arrange some mosquito repellent but there was no response. After a few minutes, airline personnel rushed towards his seat and caught him by his collar before dragging him to the ramp, Rai claimed.
“After that they deboarded me… then they told me that I can fly only if I tender an apology,” he said over telephone, adding that in the process the flight was also delayed.
According to him, the plane took off without him as he refused to tender an apology as demanded by the airline. Rai said he was forced to buy a new ticket and also to delete all photographs from his phone that were taken inside the aircraft.
“They manhandled me as well… It is a question of my dignity. I am going to write to the civil aviation minister, Prime Minister’s Office and DGCA. I will also take legal recourse soon,” he said.
Rai claimed that IndiGo staff also said that mosquitoes are all over India, let alone Lucknow, “so will you leave the country?”.
In response to IndiGo’s claim of unruly behaviour, Rai said if that was the case then why was he allowed to travel in another IndiGo flight and that no police complaint was lodged. However, IndiGo did not issue a statement to repeated queries seeking comments about the incident. Responding to queries on Twitter, the airline said that Rai was offloaded from 6E541 for unruly behaviour.
“Rai had initially expressed concerns regarding mosquitoes on board. Before his concerns could be addressed, he became aggressive and used threatening language including the word ‘hijack’. He also attempted to instigate other passengers to damage the aircraft,” the airline said in a tweet.
Keeping in mind safety protocols, as well as the passenger’s unruly behaviour, the pilot-in-command decided to offload Rai, the airline said.
“At IndiGo, there is no compromise on matters of safety and security. Further, we would like to mention here that the National Green Tribunal (NGT) has prohibited disinfectant fumigation in aircraft while passengers are onboard,” it noted.
About the airline’s allegations, Rai said, “if they allege that I shouted hijack and indulged in unruly behaviour, then why did not they search me or my baggage. Why did they allow me to travel on another (IndiGo) flight instead of filing a police complaint?”. Rai also posted a video narrating about the incident on the social media.
Watch Video of passengers swatting mosquitoes Jet Airways flight
— ANI UP (@ANINewsUP) April 10, 2018
Some bizarre incidents have been reported from flights in recent times. In June last year, the Air Conditioning (AC) system in a New Delhi-bound Air India flight AI-880, an Airbus 320 which took off from West Bengal’s Bagdogra malfunctioned, leaving passengers gasping for breath. In a video that went viral, the livid passengers can be seen fanning themselves and complain to the staff onboard about the malfunction, but to no avail.
— ANI (@ANI) July 3, 2017
In February this year, a woman was seen drying her underwear under the AC vent, leaving co-passengers in shock. The video of the woman drying her underwear was shot by a co-passenger in the flight and later it was uploaded on YouTube by a channel and went g viral all over the internet. The woman was flying with Ural Airlines from the resort city of Antalya, in southern Turkey, to the Russian capital Moscow. The woman’s action shocked other passengers but no one interrupted her and she continued drying her knickers for 20 minutes.