New Delhi: Most of the customer service centres of Idea Cellular have resumed operations in Chennai city and its sub-urban areas.
In its efforts to provide relief to customers in the rain-impacted areas, Idea had earlier also enabled the ‘Toll-Free Emergency Helpline No. 1948’.
The incessant rain over the last few weeks has disrupted life and business in Chennai and other parts of Tamil Nadu, and the telecom infrastructure in the region has also witnessed disruption. Idea Cellular has been working 24×7 to ensure customers can continue to use the network, despite difficult conditions.
Realising the inconvenience faced by lakhs of customers in the region to recharge and connect with loved ones in such times of emergency, Idea has started crediting 10 local mobile minutes and 50 MB of 2G data in the prepaid accounts of 19.5 lakh customers in the five affected districts of Chennai, Kancheepuram, Cuddalore, Thiruvallur and Pondicherry.
The credit process started on Wednesday, 2nd December, 2015. For postpaid customers whose bills are due, Idea is extending the payment dates and will ensure that services continue.