A Hyderabad-bound IndiGo flight allegedly departed earlier than it’s scheduled time without making any announcement, leaving 14 passengers behind at the Goa airport on Monday. While the stranged passengers alleged that the flight departed early, however, an IndiGo spokesperson said they didn’t turn up despite making several announcements.
The report said that Flight 6E 259 of the airline from Goa to Hyderabad was to depart at 10:50 pm but ended up leaving 25 minutes ahead of time as alleged by the passengers. The flight landed at 11:40 pm, ahead of the scheduled arrival of 12:05 am. The 14 passengers, who had their boarding passes and were waiting to board the flight, were left behind unawares at the airport.
Talking to a leading daily, an IndiGo spokesperson said, they made all possible efforts to reach out the passengers and later declared them “gate no-show”. “The boarding gate closed at 10:25 pm and they reached the gate at 10.33pm. IndiGo staff looked for them at the airport while making frantic announcements over hand-held loudspeaker”.
“They (staff) had called them on the phone number provided by the passengers, but it turned out to be that of their travel agent, Thomas Cook, who refused to give us their phone numbers but promised that they will inform the passengers,” the spokesperson said. “Despite no fault on our part, IndiGo shifted them to the next flight in the morning free of charge,” he added.
Meanwhile, on Friday, IndiGo put a passenger, who had booked a ticket for an Indore-bound flight, on a wrong flight that landed him at Nagpur airport. However, the airline later expressed regret over the incident and initiated a probe into the matter.