MPBSE helpline flooded with calls


Over 10,000 calls received in eight days following declaration of supplementary results

BHOPAL : The number of calls received by the MP Board of Secondary Examination (MPBSE) helpline has shot up since the board declared the results of supplementary examinations of Class XII and X on August 5 and 10 respectively. Over 10,000 calls have been received from students as well as their parents over the past eight days. This means an average of 1,000 to 1,400 calls per day are being made. Most calls are result and Ruk Jana Nahi scheme related queries.

Total 1, 07, 096 students had appeared in Class XII supplementary exam, of which 52, 257 students passed, while 44.64 per cent failed. Total 3, 04,108 students took the supplementary exam of High School Certificate (HSC). The results of 2, 75,184 students were declared, of which 1, 61,740 (58.77 per cent) students passed.

Sindhu Dholpure, a counsellor said, “Since the board declared the results of supplementary examinations, we are getting huge number of calls of students and parents related to results. We are getting quires like where and how they could get the result, if result was available on net etc. We are also getting calls of students who have failed in one or two subjects in the exam. They want to know what they should do now. Will they be eligible for Ruk Jana Nahi exam and if yes then what’s date for form submission for the exam.”

Dholpure further said, “We also get queries related to mark sheet correction, scholarship, refund of supplementary exam fee and date of private form of Class 10 and 12. Books of science, maths and commerce have changed this year in the board, so we are also getting questions regarding this. Some students also call to take career guidance.”

On being asked about the money refund of supplementary examination fee, Hemant Sharma, in-charge of the helpline, said “It is still not decided. We are discussing its process whether it should be refunded online or through kiosk,” adding, “The helpline service has received 73,000 calls in seven months from February to August. The number would be closed from August 14.”

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